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General Terms & Conditions of Sale / Legal Notices

Introduction

The following general terms and conditions (subject to change) apply ipso jure and with no restriction to all purchases made at any of La Comédie de Genève’s points of sale, including online at www.comedie.ch. By confirming and paying for their purchases, clients fully acknowledge these terms and conditions.

Responsibility of the buyer

Buyers are solely responsible for their ticket. They assume full responsibility in the event of theft, loss or fraud. Each ticket is valid for one person only and includes a unique barcode that will be scanned upon entering the venue. Hence, only the first person to present the ticket will be granted access to the performance. Reproduction, duplication or forging of tickets is strictly unauthorised.

Purchase

Seats for several shows as well as various passes, gift vouchers and other products may be purchased in real time, per order.

Online payment

Our online ticketing service at www.comedie.ch is the online ticketing service of La Comédie de Genève and is headquartered at Boulevard des Philosophes 6, CH-1205 Geneva, Switzerland.

Payments can only be made using Visa, Mastercard and gift vouchers from La Comédie de Genève.

All transactions are final once payment has been validated.

No changes or cancellations can be made after purchase. Security for credit card payments is provided by the SSL (Secure Socket Layers) encryption system.

By clicking the “I have read and accept the general terms and conditions” box, buyers agree to the conditions without reservation. The data recorded by the ticketing service constitutes valid proof of all transactions made between la Comédie de Genève and its clients. The data recorded by the secure online payment system constitutes proof of the financial transaction.

Once payment has been validated, clients can immediately consult their orders in their personal account. Tickets and gift vouchers can be printed in PDF format. Please note that tickets can also be downloaded onto mobile phones.

Printed tickets must be of a good print quality. Partially printed, dirty, damaged and unreadable tickets will not be accepted. In order to check that the print quality is good, clients must ensure that the information written on the ticket, as well as the barcode, is clearly legible.

Payment at one of our points of sale

Our points of sale take both credit cards (Mastercard, Visa, Maestro, Postcard) and cash.

Phone payment

Phone payment is possible at +41 22 320 50 01, Monday to Friday, from 10:30 until 18:00. Payment may be made using Mastercard or Visa. Delivery of the ticket will be agreed upon with the client (mailing, collection at the counter or email to a personal online account).

Rates

Ticket prices are indicated in Swiss francs inclusive of all taxes.

Different rates are available depending on the shows.

For special rates (reduced, young persons, etc.), proof will be requested upon presentation of the ticket at the venue. In case of a mistake, the client will have to pay the difference.

La Comédie de Genève reserves the right to change its prices at any time. However, all items will be invoiced based on the rates applicable at the time that the order was placed.

Seating plan & location of the seats

Numbered seats (main hall) and non-numbered seats (Studio Stratz & Studio Steiger) are available depending on the venue’s layout for the event.
During the buying process, numbered seats may be indicated on a seating map if available. The location on the seating map is provided in the most representative way possible. Seating maps on the website www.comedie.ch are provided for information purposes only and are not contractually binding.

Cancellation, postponement, refund

Tickets are made available as soon as the payment has been validated. Tickets cannot be sold on at a higher price than the amount (including tax) indicated on the ticket. Any person having bought a second-hand ticket for a higher price than that stated on the ticket may be refused access to the venue. All ticket holders must comply with the terms and conditions and the protocol of the venue, whatever the show. Upon receiving the ticket, buyers must check the name, date and time of the show as well as the price indicated. No claim shall be taken into consideration thereafter.

Shows begin at the exact time indicated on the ticket. In the event of delay, no refunds will be granted. Depending on the show, people arriving late will be seated as best as possible based on the options available. For artistic reasons, access to the performance may be refused once the show has begun.

In case of high demand, seats that are not occupied five minutes before the beginning of the show will be put up for sale.

In the event a show has been cancelled, a later date may be proposed in accordance with the programme. Tickets will have to be exchanged for new tickets bearing the proposed date.

Should La Comédie de Genève decide to refund the ticket, only the amount indicated on the ticket will be reimbursed. All refunds, made upon the buyer’s request, will be paid within 30 days of the date of the show. Clients thus undertake to send their tickets to the theatre as soon as possible.

Should a show be cancelled or the date, time or place modified, buyers will agree to let La Comédie de Genève use the data given during payment in order to pass on necessary information.

Confidentiality

All personal and confidential information that you may communicate to us are for La Comédie de Genève’s use only. In accordance with the Federal Act of 19 June 1992 on Data Protection, you have the right to modify and/or delete any data pertaining to you that was previously provided to La Comédie de Genève, Boulevard des Philosophes 6, CH-1205 Geneva, Switzerland.

Applicable law

These general terms and conditions are governed by Swiss law.

If no amicable settlement can be agreed upon, any dispute will fall exclusively under the jurisdiction of Geneva.